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FAQ

Frequently Asked Questions


Q: What material are your receivers made from?

A: Forged 7075 T-6 Aluminum


Q: Can I purchase firearms from your store?

A: FFL items, including firearms, can be purchased but must be shipped to a Registered FFL Dealership. You may find a registered FFL Dealership in your area by using our Dealer Locator Tool. If purchasing FFL items, you will need to provide contact information in the "Add Comments About Your Order" on Step 4: Delivery Method section of the checkout, including Name of Dealership and Phone Number, for the Dealership in which you would like your items to be shipped to. Absolutely NO firearm or FFL item will be shipped until this information is received and confirmed. For additional information or questions, please feel free to contact us via phone (855-866-2243) or through the website. Customers and Dealers are responsible for the knowledge of Local Gun Laws.


Q: Why are there dealers on your dealer locator that don’t have your products?

A: We work with many dealers across the country as well as with several distributors. Dealers that appear on our website deal with us directly OR with one of our distributors, either way, any dealer listed on our website is able to purchase BCI Defense products to sell to you.


Q: I want to purchase your firearms but my local dealer doesn’t carry your products. Can you send them your products?

A: Yes, we need to get in contact with your preferred dealer to set them up in our system and make the arrangement. BCI Defense is happy to deal with any licensed FFL dealer big or small. Ask your preferred dealer to contact us or they can submit a dealer application. We will promptly get them set up as a BCI Defense vendor to complete your order.


Q: What payment methods do you accept?

A: All major credit cards (Visa, Mastercard, American Express, Discover)


Q: Your website is broken. How can I report my issues?

A: We are always improving the experience for the end user. If you notice something wrong with our website you can report your issues on our Contact Us page or email us at Sales@BCIDefense.com and including "support request" in the subject of your email.


Q: Why are taxes applied only to Indiana residents?

A: Current Tax Laws states that all goods sold to consumers located within the same state as the vendor are subject to appropriate taxes.


Q: A product I purchased is defective. How can I get it replaced?

A: BCI Defense stands by the warranty on our products if you feel you have received a faulty or defective product contact us and we will work with you to resolve the issue.


Q: Do you host Build Classes where I live?

A: Currently we only host Build Classes at the BCI Defense Campus located in Bremen, Indiana with the exception of private classes.


Q: Do you offer free shipping?

A: Yes, on orders $75 or more we pay the cost of shipping.


Q: What calibers do you offer?

A: 5.56 NATO, .223, 6.5 Grendel and 300BLK. BCI Defense stripped receivers are marked MULTI caliber and will work with popular AR-15 calibers like 5.56 NATO, .223, 6.5 Grendel and 300BLK.


Q: Do you manufacture pistols?

A: Yes! We manufacture an AR-15 pistol variant.


Q: Do you have a storefront? If so, Where?

A: BCI Defense does not have a storefront. We have many great dealers from coast to coast that carry our products.


Q: Can I purchase products from your location?

A: Currently we do not have a storefront for customers. Please see our Dealer Locator to find a dealer near you.


Q: I’m A Dealer and would like to carry your products. How can I do so?

A: We welcome new dealers big and small. To make it easy you can submit a Dealer Application. You are welcome to contact us for more information about being a BCI Defense dealer.


Q: What is the process of having custom lowers or cerakote/hydro dipped lowers made with my logo?

A: BCI Defense is prepared to help you with variant and custom work. Please contact us and we can bring your project to life.


Q: What firearm components does BCI Defense machine?

A: BCI Defense is proud to be a true manufacturer machining many components in-house. Our ever-expanding list of parts we machine are handguards, uppers, lowers, buffer tubes, charging handles, barrel nuts, and muzzle devices.


Q: What companies do you partner with?

A: BCI Defense works with many companies you have already grown to know and trust. Faxon Firearms, CMMG, Hogue, Vortex, and Azimuth technologies, just to name a few.


Q: Why didn’t I receive a safety/operator’s manual with my firearm purchase?

A: Staying true to our Status Quo Sucks philosophy and our dedication to always be continuously improving BCI Defense Owners Manuals are available for download. This creates a great benefit to our customers in that as long as you have internet access you will never lose your owner’s manual. Should you inherit, buy, or sell a BCI Defense firearm the owner’s manual will always be available to you. Doing this also reduces the amount of paper we use and paper waste generated, reducing overhead and ultimately saving our customers money, and helps to keep our environment clean.


Q: What is your refund policy?

A: You can view our refund policy on the Return Policy page.


Q: Do you offer a lifetime warranty?

A: BCI Defense offers a fully transferable lifetime warranty.


Q: Are you hiring?

A: BCI Defense understands that having the right tool for the job is important and having the right people for the job is even more important. Should you feel that you have what it takes to say the Status Quo Sucks, look to always be improving everything you do, and have the skills to succeed we invite you to fill out an employment application.

Need help?

We are here to help with all your questions. Please feel free to contact us or call us at 855-866-2243